Contact/Frequently Asked Questions
Just The Facts Please:
Navigating the world of EV charging can be complex and confusing, but at Westside Solutions, we understand your main concerns. We can help make sense of this process. Our most frequently asked questions in initial conversations really stem around three main concerns? What do I need? Where do I put it? And the big one, how much will it cost?
Conversations with Westside Solutions professionals will help you get to the bottom of all of those inquries. We work closely with our clients, conducting thorough discovery sessions to ensure each EV charging system is tailor-made to your specifications.
During our discovery, we will ask you important questions about your business and its capabilities. Questions include:
- What's the most cost-effective placement for your stations?
- Do you have the necessary electrical capacity?
- Will you be implementing charging fees?
- What are the projected electrical expenses?
- What other ongoing costs should you anticipate?
- How will you manage access and usage?
- Are you eligible for incentives or grants?
At Westside Solutions, we're eager to jump into action and make your EV charging project a reality.
From the initial planning stages, we work closely with you to identify the perfect locations for your stations, select the most suitable equipment for your needs, and establish charging policies tailored to your unique situation. From breaking ground to your very first successful charge, we provide a comprehensive turnkey solution that includes project management, electrical work, excavation, signage installation, ground markings, station programming, testing, demonstration, training, and ongoing support. With Westside Solutions at your side, you can trust that your EV charging project will be expertly handled from beginning to end.
Frequently Asked Questions
Assess Your Needs
- Determine Charger Types: Decide between Level 2 (standard) and Level 3 (fast) chargers based on your business needs and customer expectations.
- Estimate Usage: Consider how many chargers you need based on anticipated demand from employees, customers, or fleet vehicles.
- Evaluate Electrical Capacity
- Assess Infrastructure: Check your current electrical capacity and infrastructure. Ensure it can support the additional load required for EV chargers.
- Consult an Electrician: Hire a licensed electrician to perform a load calculation and assess if upgrades are needed for your electrical system.
- Research Incentives and Grants
- Explore Financial Incentives: Look into government and utility-sponsored programs that offer tax credits, rebates, or grants for installing EV chargers.
- Apply for Incentives: Follow the application process for any applicable incentives to help offset installation costs.
- Choose a Charging Solution Provider
- Select a Vendor: Choose a reputable EV charger provider or installer. Consider factors like experience, customer reviews, and available services.
- Review Options: Evaluate different hardware, software, and service packages. Ensure the provider offers support for installation and maintenance.
- Plan the Installation
- Site Assessment: Have your chosen provider conduct a site assessment to determine the best location for the chargers.
- Obtain Permits: Apply for and secure any necessary permits for the installation of EV chargers. Ensure compliance with local codes and regulations.
- Seamless Integration
- Compatibility: ChargePoint and Westside Solutions must work together to ensure that the hardware (charging stations) and software (management systems) are fully compatible and integrated. This ensures that the chargers operate efficiently and meet the needs of users.
- System Integration: Effective collaboration helps integrate charging stations with existing infrastructure, such as electrical systems and network connectivity, ensuring smooth operation and user experience.
- Expertise and Efficiency
- Technical Knowledge: ChargePoint and Westside both often have specialized knowledge about the latest technologies and industry standards. Installers also have practical experience with installation and maintenance. A partnership combines these strengths, leading to more effective and efficient installations.
- Best Practices: Collaborating allows both parties to follow best practices for installation, safety, and compliance with local codes and regulations.
- Streamlined Installation Process
- Project Coordination: The strong partnership between ChargePoint and Westside Solutions ensures that all aspects of the installation process, from site assessment to final setup, are well-coordinated. This minimizes delays and potential issues.
- Communication: Effective communication between ChargePoint and Westside helps address any challenges that arise during installation and ensures that all requirements are met.Â
- Enhanced Customer Support
- Troubleshooting and Maintenance: A good partnership facilitates prompt support and maintenance services. If issues arise, both parties can work together to resolve them quickly, minimizing downtime for the charging stations.
- Optimized Performance and Reliability
- Quality Assurance: ChargePoint and Westside Solutions can ensure that charging stations are installed to high standards, which helps optimize performance and reliability. This reduces the likelihood of technical issues and enhances user satisfaction.
- Upgrades and Updates: Collaboration helps with future upgrades and updates to the charging infrastructure, ensuring that the system remains current with evolving technology and standards.
- Cost-Effectiveness
- Efficient Resource Use: A well-coordinated partnership can lead to more efficient use of resources, reducing unnecessary costs and ensuring that the project stays within budget.
- Negotiated Terms: ChargePoint and Westside Solutions can often negotiate better terms and pricing for equipment and services when working together, benefiting the end customer.
- Compliance and Safety
- Regulatory Compliance: Both parties working together can ensure that all local regulations, safety standards, and permitting requirements are met, avoiding legal issues and ensuring safe operation.
- Safety Protocols: Implementing proper safety protocols during installation and operation is crucial. A strong partnership ensures that safety measures are followed diligently.
The partnership between ChargePoint and Westside Solutions is essential for ensuring a successful installation, optimized performance, and high customer satisfaction. It combines technical expertise, streamlines processes, enhances support, and ensures compliance, ultimately leading to a more effective and reliable charging solution.
Ownership of EV charging stations at a location can vary depending on the specific arrangements and agreements in place. Here are common ownership scenarios:
- Business or Property Owner
- Direct Ownership: In many cases, the business or property owner who installs the EV chargers owns them. This includes handling installation costs, maintenance, and operations.
- Benefits: This ownership allows the business to control access, set pricing (if applicable), and benefit from potential incentives or increased property value.
- Charging Network Providers
- Network-Owned Stations: Some businesses enter agreements with EV charging network providers (like ChargePoint, Blink, or EVgo) where the provider owns the chargers. The network handles installation, maintenance, and operations.
- Revenue Sharing: The business may receive a share of the revenue generated from the charging fees or other benefits in exchange for hosting the stations.
- Leasing Arrangements
- Lease Agreements: In some cases, businesses lease EV chargers from a provider. The provider owns the equipment, while the business pays a lease fee. This arrangement often includes maintenance and support from the provider.
- Flexible Terms: Leasing can be beneficial for businesses that prefer not to invest in upfront capital or want to avoid the responsibilities of ownership.
- Utility Companies
- Utility-Owned Chargers: Some utility companies own and install EV chargers as part of their infrastructure development plans. These chargers may be placed in public areas, workplaces, or commercial properties.
- Incentive Programs: The utility might offer incentives or rebates to encourage businesses to host these chargers.
- Public or Municipal Ownership
- Government-Owned Stations: In certain cases, local or municipal governments may own and operate public EV charging stations. These are typically located in public areas such as city centers, parking garages, or public buildings.
- Public Access: These stations are usually available for use by the general public and may be funded through government programs or grants.
Key Considerations
- Contract Terms: Review the terms of any contracts or agreements to understand ownership, responsibilities, and revenue-sharing arrangements.
- Maintenance and Support: Clarify who is responsible for maintenance, repairs, and support based on the ownership model.
- Incentives: Understand how ownership affects eligibility for incentives, rebates, or tax credits.
Understanding the ownership structure helps businesses and property owners make informed decisions about installing EV charging stations and managing their associated responsibilities.
EV chargers come in different levels, each with varying charging speeds and capabilities. Here’s an overview of the available charging levels and their typical charging times:
- Level 1 Charging
- Description: This is the most basic form of EV charging, using a standard 120V outlet (household plug).
- Charging Speed: Adds about 2 to 5 miles of range per hour of charging.
- Typical Charging Time: Fully charging an EV can take 8 to 20 hours or more, depending on the vehicle’s battery size and state of charge.
- Best For: Overnight charging at home, especially for EV owners with shorter daily commutes.
- Level 2 Charging
- Description: Uses a 240V outlet, similar to what is used for large home appliances like dryers or ovens.
- Charging Speed: Adds about 10 to 60 miles of range per hour of charging, depending on the charger’s power output and the vehicle’s charging capacity.
- Typical Charging Time: Fully charging an EV typically takes 4 to 8 hours, depending on the vehicle’s battery size and the charger’s power output.
- Best For: Home charging stations and public charging locations such as workplaces, shopping centers, and public parking areas.
- Level 3 Charging (DC Fast Charging)
- Description: Provides rapid charging using direct current (DC) and high voltage. This level of charging is usually found at dedicated fast charging stations along highways and major routes.
- Charging Speed: Adds about 60 to 100 miles of range in 20 minutes of charging, with some newer systems providing even faster charging.
- Typical Charging Time: Charging from 0% to 80% can take as little as 20 to 40 minutes, depending on the charger’s power output and the vehicle’s charging capacity.
- Best For: Long-distance travel and quick top-ups during trips. Not typically used for home charging due to high installation costs and infrastructure requirements.
The goal is to make EV charging as accessible as possible, but specific access requirements can vary based on the type of station and its location.
 Access Control: Charging stations may use various access controls, including membership cards, mobile apps, or payment systems.
Charging Networks: Many public charging stations are part of broader networks which may require users to sign up for a membership or use a specific app.
Local Regulations: Access policies can vary based on local regulations and the policies of the station owner or operator.
 Starting Point: Many businesses start with 2-4 Level 2 chargers and adjust based on usage and demand.
High Traffic Areas: For high-traffic or customer-facing locations, consider more chargers or a mix of Level 2 and Level 3 options.
Workplaces: Align the number of chargers with the number of EV-driving employees and plan for future growth.

